Welcome to Soft Dress Wear’s FAQ section! We’ve compiled answers to common questions about our feminine, comfortable fashion essentials. Whether you’re curious about sizing, delivery or returns, you’ll find the information you need below.
Product Questions
What styles of clothing do you specialise in?
We focus on versatile, comfortable women’s wear including dresses, dungarees, jumpsuits, skirts, tops and relaxed trousers. Our pieces blend everyday comfort with feminine details – perfect for creating a capsule wardrobe.
Are your fabrics suitable for sensitive skin?
Many of our pieces use natural, breathable fabrics like cotton. We recommend checking individual product descriptions for specific fabric compositions if you have sensitivities.
How can I determine the right size?
Each product page includes detailed size charts with measurements in both UK and international sizes. For items with relaxed fits (like our joggers or dungarees), we often note if they run large or small.
Ordering & Account
How do I create an account?
During checkout, you’ll have the option to create an account by entering your email and choosing a password. This lets you track orders and save preferences for next time.
Can I modify or cancel my order after placing it?
We process orders quickly! If you need to make changes, please email [email protected] immediately with your order number. We’ll do our best to accommodate requests before dispatch.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers.
Shipping & Delivery
What are my shipping options?
- Standard Shipping (£12.95): Processed in 1-2 days, delivered via DHL/FedEx in 10-15 business days
- Free Standard Shipping: For orders over £50, delivered via EMS in 15-25 business days
Note: We cannot ship to some remote areas and parts of Asia.
How can I track my order?
Once dispatched, you’ll receive a tracking number via email. Use this to follow your package’s journey from our London boutique to your doorstep.
What if I’m not home for delivery?
Carriers will leave packages in a safe place or with a neighbour per their standard procedures. You’ll receive notifications to rearrange delivery if needed.
Returns & Exchanges
What’s your return policy?
We accept returns within 15 days of delivery. Items must be unworn, with tags attached and in original packaging. Please email [email protected] to initiate a return.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Do you offer exchanges?
Currently we process returns for refunds only. For a different size or colour, please place a new order after receiving your refund.
Still have questions? Our friendly customer care team is always happy to help at [email protected]. We’re here to ensure your Soft Dress Wear experience is as comfortable and stylish as our clothing!