At Soft Dress Wear, we want you to love every feminine, comfortable piece you order from us. If for any reason you’re not completely satisfied, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Our Promise: We handle returns with the same care and attention to detail that goes into crafting our breathable dresses, stylish dungarees, and cloud-soft joggers.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused, unworn, and in its original condition with all tags attached
  • Item must be in its original packaging
  • Return must be initiated within 15 days of delivery
  • Proof of purchase or order number is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on:

  • Final sale items (clearly marked during checkout)
  • Items without their original tags
  • Items that show signs of wear or have been altered

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions.
  3. Package Your Item: Securely pack the item in its original packaging, including all tags and accessories.
  4. Ship Your Return: Send the package to our London boutique address (provided in your return authorization email) using a trackable shipping service.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Soft Dress Wear Team, I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date]. Item details: – Product Name: – Size: – Color: – Reason for return/exchange: I confirm the item is unused, with original tags attached and in its original packaging. Please advise next steps at your earliest convenience. Kind regards, [Your Full Name] [Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty

Exchange Process

For exchanges:

  • We’ll process your exchange once we receive the original item
  • If the new item is of higher value, you’ll need to pay the difference
  • If the new item is of lower value, we’ll refund the difference
  • Standard shipping fees apply for exchanged items

International Returns

For our global customers (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund original customs duties or taxes

Need Help? Our London boutique team is here to assist with any return questions. Contact us at [email protected] or write to us at:

Soft Dress Wear Sales Store
13 Holden Ing Way
Londonderry, GB CH6M 8ZI

We appreciate your trust in Soft Dress Wear and strive to make every aspect of your experience with us as comfortable and effortless as our clothing.