Shipping & Returns

At Soft Dress Wear, we want your experience to be as effortless and comfortable as our feminine, breathable clothing. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Our Easy Returns Process

We accept returns and exchanges within 15 days of delivery. Please follow these simple steps:

Step 1: Contact Us

Email our customer care team at [email protected] within 15 days of receiving your order. Use the following template to ensure we have all necessary information:

Step 2: Wait for Approval

We’ll respond within 2 business days with return authorization and instructions.

Step 3: Package Your Item

Securely pack the item in its original packaging, including all tags and accessories.

Step 4: Ship Your Return

Send the package to our London boutique address (provided in your return authorization email) using a trackable shipping service. For international returns, please mark the package as “Returned Goods” to avoid customs charges.

Refund & Exchange Details

Refunds

• Processed within 5-7 business days after we receive your return
• Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Original shipping fees are non-refundable
• Return shipping is the customer’s responsibility unless the item is faulty

Exchanges

• Processed once we receive the original item
• If the new item is of higher value, you’ll need to pay the difference
• If the new item is of lower value, we’ll refund the difference
• Standard shipping fees apply for exchanged items

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on:

• Final sale items (clearly marked during checkout)
• Items without their original tags
• Items that show signs of wear or have been altered

We appreciate your trust in Soft Dress Wear and strive to make every aspect of your experience with us as comfortable and effortless as our cloud-soft joggers and feminine dresses.